Information & Transparency
General Terms and Conditions
The following information has been fully taken from the secured text of the previous hotel website. A review by the operator is required before the new website is published.
Notice for the transferred document
This complete text comes from the previous public website. It describes its then current offers, services, and technical integrations. The operator must review and approve the text for the new website.
Terms and Conditions
Notice to the Traveller on a Package Holiday to Section 651a of the Civil Code
The combination of travel services offered to you constitutes a package tour within the meaning of Directive (EU) 2015/2302. Therefore, you may claim all EU rights applicable to package tours. The company Flair Hotel Vier Jahreszeiten e. K., owner: Thomas Frank, is fully responsible for the proper execution of the entire package tour.
Most Important Rights under Directive (EU) 2015/2302 - Travellers receive all essential information about the package tour before concluding the package tour contract.
The Flair Hotel Vier Jahreszeiten is always liable for the proper provision of all travel services included in the contract.
Travellers receive an emergency telephone number or information on a contact point through which they can contact the hotel as the tour operator.
Travellers can transfer the package tour to another person within a reasonable period and under certain additional costs. - The price of the package tour may only be increased if certain costs (such as fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package tour in writing.
If the price increase exceeds 8% of the package tour price, the traveller may withdraw from the contract without costs. If the tour operator reserves the right to a price increase, the traveller has the right to a price reduction if the corresponding costs decrease.
Travellers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if a significant change occurs in any essential component of the package tour, excluding the price.
If the responsible entrepreneur for the package tour cancels the package tour before its start, the travellers are entitled to a cost refund and possibly to compensation.
Travellers can withdraw from the contract without paying a cancellation fee if extraordinary circumstances occur before the start of the package tour, for example, if there are serious security issues at the destination that are likely to affect the package tour.
Furthermore, travellers can withdraw from the contract at any time before the start of the package tour by paying a reasonable and justifiable cancellation fee.
If significant components of the package tour cannot be carried out as agreed upon after the start of the package tour, the tour operator must offer the traveller appropriate alternative arrangements without additional costs. The traveller may terminate the contract without a cancellation fee (in the Federal Republic of Germany, this right is called 'termination') if services are not provided according to the contract and this has significant consequences for the provision of the contractual package tour services and the tour operator fails to remedy the situation.
The traveller is entitled to a price reduction and/or compensation if the tour services are not provided or not provided in accordance with the contract.
The tour operator provides assistance to the traveller if they find themselves in difficulty.
In the event of the insolvency of the tour operator (hotels) or, in some member states, of the travel agent, payments will be refunded. If the insolvency of the tour operator or, if relevant, of the travel agent occurs after the start of the package tour and transportation is part of the package tour, the return transportation of the travellers will be guaranteed.
The tour operator (hotel) does not generally collect advance payments for their tours before the start of the tour, so a security deposit in the form of a so-called security voucher is not issued.
Emergency telephone number and contact point
Flair Hotel Vier Jahreszeiten GmbH
Owner: Thomas Frank
Stuttgarter Str. 5
72574 Bad Urach
Emergency telephone: +49 7125 94340
Email: info@flairhotel-vierjahreszeiten.de